Store 0196% workflow coverage
Multi-location BDC operations
One command layer for every rooftop, customer, and next action.
Coordinate lead assignment, call coverage, customer records, inventory, appointments, and accountability across your dealer group from one connected operating view.
One loginEvery authorized rooftop
One customerConnected record history
One next stepClear team ownership
Group operations liveBDC command center
All rooftops · TodayActive opportunities86Across 3 rooftops
Assigned824 need an owner
Appointments19Group calendar
Rooftop coverageSee where attention is needed.
Live view- Store 0138 active leads96% covered1m 12s
- Edge Performance27 active leads91% covered1m 46s
- Store 0321 active leads88% covered2m 08s
Lead routingStore 01 owner assigned12 seconds ago
Record matchCustomer history unified3 stores connected
Inventory signalUnit available nearbyStore 03
01Multi-store lead assignmentRoute each opportunity to the right rooftop, team, and owner without losing the original customer context.
02Connected call coverageCoordinate call responsibility across locations so a customer request does not stall between stores.
03Advanced record matchingBring customer activity and purchase history together before duplicate records create conflicting follow-up.
04Shared inventory visibilityHelp teams match a customer to the right available unit, even when that vehicle sits at another rooftop.
One group operating view
Know what is happening across the dealer group without chasing separate reports.
Every rooftop keeps its local responsibility while leadership gains the context needed to spot uncovered opportunities, rebalance workload, and help teams move customers forward.
CXMAi group intelligenceMulti-rooftop operating pulse
Synced nowDealer group3 rooftopsOne customer operating model
Edge Performance91% workflow coverage
Store 0388% workflow coverage
Route with customer context
Move the opportunity, not the confusion.
When a customer, vehicle, or team crosses rooftop boundaries, the complete operating context should move with it.
- 01Recognize the customer
Connect identity, conversation history, and purchase context before assigning the next action.
- 02Find the right destination
Use store, inventory, team availability, and customer intent to support the routing decision.
- 03Keep ownership visible
Make responsibility, follow-up, and manager context clear after the handoff.
Routing intelligenceHuman controlled
JM
Jordan MillerHigh-intent adventure shopper
94Customer storeStore 01Conversation active
→Inventory matchStore 03Unit available
→Assigned ownerEdge teamNext action ready
Recommended coordinationConnect customer and unit before scheduling the visit.Manager approval available
Built for coordinated teams
Every role sees the work that moves a customer forward.
A shared operating view does not erase local responsibility. It gives BDC, sales, managers, and leadership the right level of context to act with confidence.
BDC teams
See new opportunities, routing status, call coverage, and the next conversation requiring attention.
Queue + ownership + follow-upSales teams
Work from one customer record with the relevant vehicle, message history, and appointment context.
Customer + vehicle + actionStore managers
Coach execution, rebalance ownership, and see the customer moments that need intervention.
Coverage + accountability + coachingGroup leadership
Compare rooftops and understand group momentum without flattening every store into one generic report.
Visibility + consistency + controlConnected CXMAi platform
A multi-store BDC works better when the systems around it share context.
Connect customer intelligence, inventory, automation, and the digital showroom so teams can coordinate the complete opportunity instead of passing isolated tasks between tools.
CRMCustomer and sales activityOne relationship history across authorized teams.↗InventoryUnits across rooftopsMatch demand to real vehicle availability.↗ALMAConsistent engagementKeep follow-up active while people stay in control.↗WebsitesDigital showroom signalsCarry shopper intent into the dealership workflow.↗
Multi-location questions
What dealer groups need to know before connecting every rooftop.
Clear answers about multi-store lead routing, customer records, inventory context, and dealership accountability.
Ask a multi-store specialist01What is multi-location BDC software?+
Multi-location BDC software gives dealer groups one operating view for lead routing, customer records, calls, appointments, follow-up, and team accountability across multiple rooftops.
02Can leads be assigned across different dealership locations?+
Yes. PSX Ascend is designed to help authorized teams assign and reassign opportunities across stores while preserving customer context and a visible next action.
03Does the platform help prevent duplicate customer records?+
Advanced record matching helps dealership teams connect customer identities and purchase history so they can work from a clearer group-wide customer view.
04Can managers see performance across every rooftop?+
Yes. Group leaders can use a centralized view to compare activity, follow-up, appointments, calendars, and operational coverage without relying on separate store reports.
05Does multi-store BDC connect with CRM and inventory?+
Yes. The experience is built around PSX Ascend's connected CXMAi platform, allowing customer, CRM, inventory, and automation context to support one coordinated dealership workflow.
Bring the dealer group together
See every rooftop, customer, and next action in one connected view.
Bring one real multi-location workflow into a focused conversation about lead routing, customer records, inventory coordination, and BDC accountability.