Customer-centric AI for powersports retail

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PSX AscendPowersports growth platform
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Dealer support

The right help starts with the right context.

Choose the support path that matches the work in front of you. Your request reaches a team that understands dealership customers, inventory, websites, and day-to-day platform operations.

Choose support Call 888-997-3126
Normal business hoursSubmit before 4 pm ET for a published response target within four hours.
Support routing liveCustomer context · Connected
PSX
Request intelligenceRoute the issue without rebuilding the story.
4 paths
CRMLead workflow
INVUnit context
WEBSite updates
GENAccess + training
Context checklistRecord · Device · Steps · Evidence
Ready to submit
People remain in the loopRight request → right team
RoutingCategory matched
Response targetWithin 4 hours
01
Call support888-997-3126
02
Platform loginOpen your dealership workspace
03
Talk to sales844-779-3444

Choose the work

Send your request to the people equipped to solve it.

Each path keeps the intake focused, preserves the context the team needs, and reduces the back-and-forth before work can begin.

01
Customer workflowReady for review

CRM support

Keep every lead and customer workflow moving.

Get help with ALMA calls, leads that are not firing, CRM forms, documents, dispositions, reporting, or unexpected platform behavior.

  • ALMA calls or lead routing
  • CRM forms and documents
  • Customer records and dispositions
Open CRM request
02
Inventory operationStock context connected

Inventory management

Resolve unit, photo, pricing, and publishing issues.

Share the affected stock numbers and where the issue appears so the inventory team can reproduce it without losing time.

  • Images and unit details
  • Website inventory display
  • Pricing and application issues
Open inventory request
03
Digital showroomUpdate path selected

Website support

Request a website update, correction, or addition.

Use this path for pages, banners, dealership details, OEM additions, SEO content, analytics, and presentation questions.

  • Events, banners, and new pages
  • SEO content or OEM additions
  • Analytics and information corrections
Open website request
04
Dealership administrationRight team identified

General questions

Connect access, people, training, and platform requests.

Choose general support for employee access, password help, virtual numbers, lead sources, email, training, and broader technical questions.

  • User access and passwords
  • Virtual numbers and lead sources
  • Training, email, and technical help
Open general request

Make the first reply useful

Show the team what happened, where it happened, and how to recreate it.

A useful support request is not the longest one. It gives the support team a clear starting point and the evidence needed to move.

Review support questions
Support briefRequest quality · Strong
  1. 01
    Identify the recordCustomer URL, stock number, page, user, or location.
    Connected
  2. 02
    Describe the expected resultTell the team what should have happened.
    Clear
  3. 03
    List the stepsInclude device, browser, application, and sequence.
    Repeatable
  4. 04
    Add useful evidenceAttach a focused screenshot or short screen recording.
    Ready
Context completeness
4 / 4

What happens next

One clear path from dealership request to practical resolution.

Your request is categorized, reviewed with its supporting context, and moved to the team best equipped to respond.

  1. 01Choose the path

    Match the request to CRM, inventory, website, or general support.

  2. 02Connect the context

    Include the affected record, environment, behavior, and evidence.

  3. 03Reach the right team

    Let PSX Ascend review, reproduce, and move the request forward.

Know where you are working

Support connected to every part of the customer experience.

CRMCustomer context
Customer workflows↗
InventoryUnit intelligence
Vehicle intelligence↗
WebsitesShopper intent
Digital showroom↗
ALMAConversation timing
Marketing automation↗

Support questions

What dealership teams need before submitting a request.

Clear answers about routing, useful context, response expectations, account access, and direct support.

Call customer support
01Which support category should I choose?

Choose CRM for lead and customer workflow issues, Inventory Management for unit and merchandising issues, Website Support for site changes, and General Questions for access, staffing, training, email, or broader platform needs.

02What information helps PSX Ascend resolve a request faster?

Include the affected customer or stock number, the page or application, your device and browser, what you expected, what happened, and the exact steps that reproduce the issue. Screenshots or a short recording can add useful context.

03When should I expect a response?

The published support guidance asks dealers to submit before 4 pm Eastern during normal business hours for a response within four hours. Requests submitted later should receive a response within four hours of the next business day.

04Where can I reset my password or request user access?

Use the General Questions support path for password resets, employee access, user changes, lead routing, and related dealership administration.

05Can I call the customer support team?

Yes. Customer support is available at 888-997-3126. A detailed ticket is still helpful when the request involves a specific customer, unit, page, or repeatable technical issue.

Ready when the dealership needs us

Choose the issue. Connect the context. Reach the right team.

Start with the support category that fits the work, or call the customer team when you need help choosing the best path.

Choose support Call 888-997-3126