Customer support

One request. The right context. A faster path to help.

Choose where the issue is happening, add the details that matter, and move into the correct PSX Ascend support workflow without guessing which team you need.

01Choose the workCRM, inventory, website, or general

02Connect the evidenceRecord, device, steps, and expected result

03Reach the right teamExisting secure support workflow

← Return to support center

Support intake liveFour paths · One starting point

Request contextPSXConnected

CRMCustomer workflow

INVUnit intelligence

WEBDigital showroom

GENAccess + training

Response targetWithin 4 hours

Context qualityReady to route

Guided intake

Start once. Answer only what your support path needs.

The form adapts to your selected category, so the team receives more useful context and you avoid unrelated questions.

Unified support intake

Tell us where the work is happening.

Secure handoff

Choose a support category *

CRMCRM supportLead routing, ALMA, customer records, forms, reporting, and workflow behavior.

INVInventory supportUnits, photos, pricing, merchandising, applications, and website inventory display.

WEBWebsite supportWebsite changes, new content, outages, OEMs, SEO, analytics, and presentation issues.

GENGeneral supportAccess, passwords, staff changes, training, virtual numbers, email, and other questions.

Dealership contactWho should the support team contact?

First name *Last name *Dealership name *Company website *Company email *Mobile phone *

CRM support detailsThe questions adapt to the support path you selected.

What do you need help with? *Customer record URLApplicationApplication versionWhat happened, and what did you expect? *How can the team recreate the CRM issue?Screenshot or short recordingHelpful evidence can be attached again in the official secure support form.

Inventory support detailsThe questions adapt to the support path you selected.

What do you need help with? *Affected stock number(s)Where is the issue visible?Mobile operating systemWhat is happening with the affected unit or inventory view? *How can the team recreate the inventory issue?Screenshot or short recordingHelpful evidence can be attached again in the official secure support form.

Website support detailsThe questions adapt to the support path you selected.

What do you need help with? *Affected page URL(s)DeviceBrowserDescribe the website change or issue. *If something is not working, how can the team recreate it?Screenshot or short recordingHelpful evidence can be attached again in the official secure support form.

General support detailsThe questions adapt to the support path you selected.

What do you need help with? *Affected user or employeePlatform areaDealership locationHow can the customer support team help? *Screenshot or short recordingHelpful evidence can be attached again in the official secure support form.

Review before handoffNo ticket is sent until you complete the official secure support form.

Before you submit

A clear request gives the support team a stronger starting point.

Specific examples help the team understand what happened without asking you to rebuild the story in the first reply.

Call customer support

01
Name the affected item
Add the customer record, stock number, page URL, user, or rooftop.
02
Describe the expected result
Explain what should have happened and what you saw instead.
03
Make it repeatable
List the device, browser or application, and the exact steps.
04
Attach focused evidence
Use a screenshot or short recording that shows the issue clearly.

Support request questions

What to know before sending a dealership support ticket.

Straight answers about category selection, useful context, secure submission, response expectations, and direct support.

Return to support center

01Which support category should I choose?

Choose CRM for lead and customer workflows, Inventory for unit and merchandising issues, Website for site changes or outages, and General for access, staffing, training, email, or broader platform questions.

02What information should I include?

Add the affected customer record, stock number, page, application, device, browser, expected result, and the exact steps that reproduce the issue. Focused screenshots or a short recording can help.

03Does completing this intake send my ticket?

No. This intake organizes your request and connects you to the correct existing secure PSX Digital support form, where you complete the official ticket and upload evidence.

04When should I expect a response?

Published support guidance asks dealers to submit before 4 pm Eastern during normal business hours for a response within four hours. Later requests should receive a response within four hours of the next business day.

05Can I call the support team instead?

Yes. Call PSX Ascend customer support at 888-997-3126. A written ticket is still useful for requests involving a specific record, unit, page, or repeatable technical issue.