Transparency, responsiveness, informativeness, friendliness, and helpfulness are the attributes retail dealership customers have always wanted. It’s what we all want anytime we go to a store to buy anything. When I started in the business in the early ’80s, the retail dealership industry was far from this ideal. We owned the product and all the…
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One thing that I always believe in, and I know most people will agree, is that a company’s greatest asset is its staff. A knowledgeable and skilled employee earns their weight in gold, especially in an industry as dynamic as ours. This calls for effective dealership training tactics. In dealerships, where customer expectations are high…
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Are you tired of drowning in paperwork and manual tasks at your dealership? Customer Relationship Management (CRM) systems can be your lifeline, automating mundane daily tasks and freeing up your team to focus on what drives your business, selling cars, and keeping customers satisfied. In this article, we explore how you can leverage CRM to…
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What makes a top-notch dealership stand out from the crowd? It’s all about those effective daily routines. Having smooth operations is key. And that’s where daily routines come in. They’re like the secret sauce that keeps everything running like a well-oiled machine. What’s more, creating effective daily routines isn’t just about staying organized; it’s about…
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Let’s talk about a topic that can rev up our performance and customer satisfaction: training junior staff on TO (Turn Over) strategies. It’s a crucial part of our dealership world, and getting it right can make all the difference in how smoothly our operations run. But there are some common slip-ups we should avoid during…
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Thanks to technological advancements, we have unraveled actions we never thought possible, like ordering food with a few taps or video chatting with friends across the globe. And guess what? The world of dealerships isn’t left out. Technology has revolutionized how dealerships operate. Dealerships can leverage technology to make interacting with customers easier, better manage…
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Why are we in business in the first place? To make money, right? And how do we do that? Sales, friend! But here’s the thing; it’s not just about making sales in dealerships. It’s about making more sales, beating the competition, and keeping your team pumped up and ready to rock. That’s where proven coaching…
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Welcome back, dealership leaders! In today’s competitive world, creating a stable and reliant dealership culture is far from a want, but a need today. Developing a conducive environment for your employees to grow their skills results in better performance and improved customer satisfaction. So, how can you build a strong dealership culture that not only…
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Welcome back, dealers! In an industry that demands your time and effort, streamlining operations in your dealership is a necessity. Undeniably, efficient operations make the primary difference between soaring success and going under. When you streamline dealership processes, you can save time, reduce costs, and boost overall performance. Further, integrating cutting-edge technology and fostering a…
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In an era where change is the only constant, traditional methods like sign spinners for adverts cannot yield much-needed results. Instead, dealers need to be progressive, adopt new innovative processes, and technologies that improve customer experiences, ultimately, increasing sales. From leveraging digital tools to rethinking customer interactions, this article reviews several innovative processes that dealerships…
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